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Questions relating to Physiotherapy


PT combines passive modalities with therapeutic exercise to rehabilitate the spine and other parts of the body. Passive modalities include heat/cold therapy, massage, and joint mobilization.

Q.What is Physiotherapy or Physical Therapy ?

Physiotherapy : is treatment to restore, maintain, and make the most of a patient's mobility, function, and well-being. Physiotherapy helps through physical rehabilitation, injury prevention, and health and fitness. Physiotherapists get you involved in your own recovery.

Q. Do I need a doctor’s referral to come to physiotherapy?

A doctor’s referral is not required to receive private physiotherapy treatment unless you are being treated under WCB (Worker’s Compensation Board) or unless your extended healthcare provider requires it. It is best to check with your provider prior to your first visit.

Q. How quickly will I be seen for my first appointment?

We will make every effort to book an appointment within 24 hours. We always welcome walk-ins and our physiotherapists will see you as per request.

Q.What should I bring to my appointment?

Please bring your Insurance information and any other pertinent information such as extended health plan benefit cards.

If you have one, please bring a Doctor’s referral note, as well as any imaging reports (i.e. X-ray, CT scan, MRI, or other) and post-operative protocols if you have been given them following surgery.

If your injury is to the lower half of your body (low back to feet), please bring shorts with you. If your injury is to the upper half of your body and you are a female, please wear a sports bra or tank top so that we can appropriately assess the area. If your injury is related to your feet, please bring any custom orthotics and/or footwear that may be contributing to the symptoms.

Q.How long will I be in the clinic for each session?

This depends on the injury and type of treatment you require but expect to be in the clinic for approximately 30 minutes to an hour.

Q.How many treatments will I need?

Every condition is individually evaluated, based on the person and severity of their condition and patient activity expectations. Your physiotherapist will advise you of an appropriate treatment plan after your initial assessment.

Q.Does my extended health plan cover my physiotherapy and massage therapy treatment?

Most of the health plans cover some physiotherapy and massage therapy treatments. Check with your provider for more specific details.

Q.Do you bill physiotherapy treatment directly to my insurance company?

We direct bill to the following insurance companies: Blue Cross, Medavie, ASEBP/ARTA, Green Shield, Great West Life, Chamber of Commerce, SSQ Financial, Johnson Inc, Maximum Benefit, Industrial Alliance, Manulife, Johnston Group, and Sun Life Insurance. You are responsible for the patient co-pay amount at the time of treatment.

Q.Does the government cover any of the treatments?

Yes. We provide Physiotherapy services to Mosaic Primary Care Network card holders (Yellow card). It covers 1 Physiotherapy assessment and 3 treatment sessions.

Q.I have been in a motor vehicle accident. Should I go to physiotherapy?

If you sustained an injury from a motor vehicle accident, you need to file a claim with your car insurance company. It is recommended that you visit your doctor to document your injury, however you do not require a referral to begin physiotherapy treatment. The sooner you seek treatment following a motor vehicle accident, the faster your recovery.